Home Counts is committed to respecting and protecting your privacy. We value your trust and want you to understand how we collect, use, protect, disclose and otherwise process information about you.
This privacy statement applies to personal information we collect about you, for example when you visit our websites or mobile applications or contact Home Counts by phone, or when you or the party on the other side of a transaction complete transaction forms or otherwise provide personal information at agent locations or online. We want to ensure you are aware of our practices for collecting, using, protecting disclosing, and otherwise processing personal information, which is information about a person that can be used to identify that person.
What We Collect
The types of personal information we collect depends on the products or services you have requested from us. Personal information we collect can include: (i) User-provided account information such as email address, password, IP address and (optionally) Facebook account information including public profile information and friend lists (ii) transaction information (such as name and other information about you and the party on the other side of your transaction, transaction number, amount, date sent, and receive data), purchase history, and Home Counts account information (such as account number, user name, and password); (iii) financial information such as bank account or credit card account information; (iv) contact information such as name, address, telephone number, or email address; and (v) such other personal information as we may collect with your consent or as permitted or required by law (vi) usage activity about how you interact with us such as account history and application usage (vii) stored information including information you submit to the service.
As is true of most sites and apps, we may gather information about your device such as your IP address, browser type, referring/exit pages, and operating system
How We Use It
As a company we need to process personal customer data, so that:
- Personalize and provide our services, such as remembering your information so that you will not have to re-enter it and displaying your profile photo to members of your “Home”
- Customers are able register for any accounts and services they want to use
- Customers can use the online and offline experiences we’ve created for them
- Customers can share information on our public forums
- We can send customers any information they’ve asked us for or answer their questions
- We can ask customers to give us feedback on our services through questionnaires and surveys
- We can provide our customers with relevant marketing information about our products.
- Analyze and understand the usage trends, metrics and preferences of our users.
- Monitor and analyse the operation and effectiveness of the service.
- Send you push notifications when you are using our app. You can manage your preference either through the setting section of the app or through your device, depending on your device type.
- Communicate with you regarding the service. You will have the ability to opt-out of receiving any such communications through links provided in the messages.
Home Counts may store personal information on databases in the United Kingdom or other countries for these purposes. As permitted by applicable law, we may merge personal information with public information or other information received from third-party sources to update contact information or to enhance demographic profiles. Personal information will be subject to the laws of the country in which it is located including lawful access requests by government authorities. The laws of these countries (which may include countries outside the European Economic Area) may not have similar data protection laws to the European Economic Area.
How We Disclose It
We may disclose personal information, as described above, to our affiliates and/or our agents to assist us in our business activities for the uses described in “How We Use It”, and for other purposes as permitted or required by applicable law and international conventions and treaties. Disclosures permitted or required by law and international conventions and treaties may include cooperation with criminal or government investigations, fraud prevention and detection, and responses to a court order or subpoena. Home Counts may be required to disclose your personal information to relevant national, state and local law enforcement authorities in the United Kingdom and other countries, which law enforcement authorities may further, disclose the information. If you are a receiver of a transaction, Home Counts may also disclose your personal information to the sender.
Home Counts may disclose some or all of the personal information to service providers for the purposes of processing requested transactions or to perform business support functions on our behalf, including marketing and similar services. Our agreements with these service providers, who may be located across the globe, contain confidentiality provisions and restrictions on using this information for any other purposes.
If Home Counts becomes involved in a proposed or actual merger, acquisition or any form of sale of some or all its assets, we may disclose personal information to third parties in connection with the evaluation of the transaction. The surviving company, or the acquiring company in the case of a sale of assets, would have access to personal information that would continue to be subject to this privacy statement.
Choice and Consent
Home Counts will not use, disclose or otherwise process personal information about you in ways incompatible with the ones described above without informing you and offering you a choice as provided for by applicable law. You may choose whether to receive direct marketing offers from Home Counts. To the extent that applicable law requires express consent or “opt-in” for the collection and use of certain types of personal information, Home Counts will maintain processes and procedures to ensure such information is collected with express consent. In any event, each promotional email message we send you will also contain instructions on how to unsubscribe.
When you provide us with personal information about a third party, you warrant that you have the consent of that individual to provide us that personal information.
You may withdraw your consent to our use and disclosure of personal information at any time, subject to contractual and legal restrictions. You may send an e-mail to firstname.lastname@example.org, or logon to our websites and update your account(s). Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. Note also that where we have provided or are providing services to you, your consent will be valid for so long as necessary to fulfil the purposes described in this privacy statement or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses and disclosures (for example, maintaining reasonable business and transaction records).
Accuracy and Access
Home Counts wants to ensure that the information we collect and use about you is accurate for its intended purpose and therefore we have processes to help maintain the accuracy of the personal information we collect. You can request access to your personal information or help us maintain accurate records by informing us of changes or modifications to your personal information by email or logging on to our website to review and correct information about yourself.
We will take reasonable steps to verify your identity before granting you access or enabling you to make corrections. Home Counts will retain personal information only for the time period needed for business purposes or as required by law and will securely destroy such information thereafter.
Home Counts uses physical, technical, and administrative security measures to protect against loss, misuse, and alteration of personal information under our control. Home Counts uses industry-standard practices and security measures to safeguard such personal information we collect.
Access to personal information is restricted to employees and service providers who need to have access to that information as described in this privacy statement, in accordance with applicable laws. Our service providers are required to observe standards for the security; collection; use and sharing of personal information, and to comply with applicable law.
Preventing Identity Theft
Please do not send confidential personal information such as account numbers to Home Counts via an unsecured email message. You may send personal confidential information to Home Counts via posted mail, phone, or using the “Contact Us” link available on our website. Do not be misled by emails that appear to be from us and ask for personal information. If you receive a suspicious email requesting your personal information, please forward the email immediately to email@example.com.
When you use our websites, we automatically collect certain standard technical information. Examples of this standard type of information include the type of Internet browser you use, the files you requested, the domain name and country from which you request information. We use this type of technical information to improve our website, to make our website function correctly, and to better understand how visitors use our website. As part of our efforts to protect consumers from fraud, this information is also used to authenticate users to the website, if necessary.
Our websites may be linked to or from third-party websites. Home Counts is not responsible for the content or privacy practices of websites that are linked to or from our websites.
Keeping Children safe online
Home Counts app is intended for use by the family including children who are assigned tasks by the parents. We care deeply about making sure children are safe online and have extra privacy processes in place to make sure we’re keeping our younger fans safe when they’re using our website and app. A Homeowner can use social interaction and share their activity via social media; the family members do not have this facility. We have made it easy for the family owner (who is the parent or legal guardian) to assign tasks to the children by adding their profiles which means children engagement is only through parental consent. The Family owner receives notifications on tasks completed and has access to the report, so is at all times aware of the child’s involvement with Home Counts. We also take all reasonable care to ensure that we don’t knowingly collect store, use or process personal information from children who may use those features without proper parental consent. Home Counts will not knowingly collect personal information from or market to children without the consent of a parent or legal guardian.
Change in Privacy Statement
At Home Counts your trust is one of our most important assets. To improve your overall Home Counts experience, the services provided on our websites may change at any time without prior notice. We will continually work to protect the privacy of our consumers and regularly review our privacy policies. As a result, this Privacy Statement may change from time to time in the future. This website will always contain the most current privacy statement. You agree to revisit this page regularly and your continued use of the Home Counts website and services indicate your acceptance of the changes.
Contacting Home Counts
Should you have further questions regarding our privacy statement, about how your personal information is used, or about how to exercise your right of access, rectification, or objection as per applicable law, you can contact us directly at the address below, and we will handle your request:
Home Counts Ltd
27 Old Gloucester Street